Do I need to know what equipment I have?
Not before the first call. For a review, model numbers and photos help us check compatibility. If you are unsure, tell us what you know and we will help identify any important gaps.
What does the £395 assessment include?
Pre-reading, a 2–3 hour on-site review, a written report with prioritised recommendations and indicative options. Implementation is quoted separately. We confirm the scope and total price before you book.
Can I have just one system reviewed?
Yes. Choose a proposed £195 remote review or £295 focused home visit for one solar/battery or heating topic. Both include pre-reading, a concise action plan and one follow-up. We confirm suitability and the complete price before booking.
Do I have to buy an installation afterwards?
No. The assessment is a standalone service. You keep the recommendations and can decide whether, when and how to proceed.
Can you connect every brand?
No system supports every device or feature. We check the exact models, firmware and integration options before promising a particular outcome.
Will this reduce my energy bills?
There may be opportunities, but results depend on your existing settings, equipment, tariffs and usage. We explain the evidence and assumptions behind any estimates, and do not guarantee a percentage saving.
What happens if I stop paying for support?
Your own Home Assistant installation continues to operate. We explain any third-party subscriptions or cloud services separately. Optional care memberships are still in development.
Will my home work if the internet fails?
Some local integrations can continue without an internet connection. Cloud-dependent services may not. We explain the dependencies for your proposed design and retain practical manual controls where possible.
Do you carry out electrical or refrigerant work?
Our launch offer centres on assessment, design and system integration. Any work requiring a qualified electrical or HVAC specialist is identified and scoped separately with the relevant installer.
Where do you work?
Our initial service area is Cheltenham and the Cotswolds. Send your postcode with an enquiry so we can confirm coverage and any travel costs before booking.
Are Care and Optimise memberships available now?
The invitation-only pilot is being prepared. You can register interest, but support only starts after an individual invitation and agreement covering final price, scope and response arrangements.
Is selecting a date a confirmed booking?
The current calendar accepts a preferred date and time as a call request. It is not a confirmed appointment until we have agreed availability with you.