Independent
Keep your own installation and manage it yourself after the agreed project handover.
- Your own Home Assistant system and documented access.
- No proactive monitoring or ongoing labour included.
- Additional assistance quoted separately, subject to availability.
Hardware, internet and any third-party subscriptions remain your responsibility. Included project support is defined in the implementation proposal.
Care
Indicative planning range, not an offer to subscribe.
For customers who want a defined maintenance and support arrangement after handover.
- Proposed backup and system-health checks.
- Planned update review and maintenance scope.
- A bounded remote-support allowance.
- Response arrangements stated in your invitation.
Optimise
Indicative planning range, not an offer to subscribe.
For customers who want periodic insight into their energy systems as well as planned care.
- Proposed Care services.
- Periodic energy, battery or heating trend review.
- Recommendations as usage or tariffs change.
- Review frequency and implementation allowance agreed individually.
The pilot is being prepared. An expression of interest does not activate support. Each invitation will confirm eligibility, final price, included time, review frequency, response expectations, access permissions and cancellation terms before acceptance. No unlimited labour, continuous monitoring or emergency response is promised.
Clear boundaries make support useful
A new automation, replacement equipment or a visit may fall outside the agreed allowance. We explain what is included and quote additional work before proceeding. Remote access is optional, agreed and revocable.
Decide at handover
You do not have to choose a care plan to get started. Your own system remains yours, with any external service dependencies explained. We can discuss whether a support invitation would be appropriate when the installation is ready.
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